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Service Desk Analyst
| Company | Anduril |
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| Location | Newport Beach, CA, USA |
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| Salary | $70000 – $105000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- A minimum of 3+ years of experience in a service desk technical role.
- Excellent knowledge of PC and Apple hardware.
- Extremely detailed oriented.
- Excellent customer service.
- Excellent communication skills.
- Experience with a ticketing system and managing a ticket queue.
- Must participate in a weekly on call rotation.
- Must be able to travel if necessary.
- Eligible to obtain and maintain an active U.S. Secret security clearance.
Responsibilities
- Provide on-site and remote technical support for software and hardware.
- Handle tickets in the Jira Service Management system.
- Identify persistent problems and recurring failures and escalate to the engineering team.
- Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
- Inventory and Asset management of all endpoint hardware.
- Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
- Identify knowledge articles and SOPs for end users and internal IT.
- Assist with ongoing operational improvements and implementation projects as needed.
Preferred Qualifications
- Experience with Linux.
- Experience with AWS Virtual Workspaces.
- Experience with MDM.
