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Service Desk Jr. Administrator
| Company | General Dynamics |
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| Location | Virginia Beach, VA, USA |
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| Salary | $62962 – $74750 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 2-5 years of directly related experience in Service Desk administration and analysis.
- Security+ CE Certification required; DoD compliance 8570.01M applies
- Windows 10 Operating System experience
- Requires a strong working knowledge of information systems and application fundamentals
- Excellent troubleshooting and problem solving skills
- Good communication skills; shows tact; effective listening skills and follow through
- Detail oriented and organized; able to understand information systems and ensure accuracy of work
Responsibilities
- Monitors vital servers for possible outages
- Creates user accounts on various networks
- Assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel
- Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues
- Performs the administrative operation and maintenance of printer server hardware and software
- Manages and images client computers
- Maintains baseline configurations and performs modification of configuration settings
- Institutes troubleshooting and incident response procedures
Preferred Qualifications
- ITIL Foundations Certification desired
- Pursues ongoing education in technical topics
- Microsoft Active Directory / Exchange experience
- Microsoft Office / Outlook experience
