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Service Desk Technician – Information Systems Specialist 3
| Company | Oregon State Government |
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| Location | Salem, OR, USA |
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| Salary | $4654 – $7033 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level |
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Requirements
- Two (2) years of information systems experience in Centralized Technical Call Center Operations (Previous experience working in a fast-paced technical call center environment)
- An Associate’s degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.
Responsibilities
- Provide support to both internal and external customers of the Office of Information Services (OIS).
- Receive and record end-user desktop issues.
- Resolve repetitive issues such as password resets and training/inquiry questions.
- Clearly communicate solutions in a user-friendly and professional manner.
- Provide one-on-one training over the phone or in-person, as needed.
- Pass problems they cannot resolve to upper-level technical support personnel within and outside of the Service Desk.
Preferred Qualifications
- Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
- Willingness to collaborate, share information and contribute to a team’s success.
- Excellent customer service skills for both internal and external customers.
- Ability to demonstrate initiative and independent judgement.
- Experience in promoting a culturally competent and diverse work environment.
- Previous experience working in a fast-paced technical call center environment.
- Ability to stay on task with minimal to no supervision.
