Service Engineer – Americas Customer Team

Service Engineer – Americas Customer Team

Requirements

• Bachelor’s degree in Engineering with 2+ years of engineering experience, OR
• Master’s degree in Engineering, OR
• JD/PhD in Science, Technology or Engineering
• Must be a U.S. Citizen

Responsibilities

• Provide technical support to help resolve technical queries and operational arisings while leading Investigation of operational issues to establish root cause
• Introduce containment actions and recommend corrective actions and develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development
• Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder
• Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders. Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities
• Gather in-service data and carry out continuous improvement by identifying best practice and learning from experience activities, feeding back into future programs and product design teams
• Represent Rolls-Royce at external customer conferences

Preferred Qualifications

• Engineering or Numerical degree (or equivalent with experience)
• Knowledge of components/ systems functionality and numerical methods
• Experience of working on complex tasks that are novel and ambiguous
• Familiarity of the in-service operation environment, including regulatory and compliance requirements
• Experience in troubleshooting and/or problem resolution
• Experience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners

Benefits

No information provided on Benefits.