Service Engineer I – IT Support

Service Engineer I – IT Support

Requirements

• Technical Support and Troubleshooting: Ability to address and resolve technical issues on-site, manage computer deployments, and ensure equipment functionality across the building.
• Project Management: Strong organizational skills to lead and manage the knowledge base update project, including timeline creation, task delegation, and progress tracking.
• Collaboration and Communication: Effective communication and teamwork skills to gather feedback, coordinate with cross-functional teams, and ensure clear, consistent updates across the knowledge base.
• Problem-solving skills: Are often drawn to puzzles and challenges, and the process of finding solutions is rewarding in itself.
• Adaptability: Can shift their focus and approach as they delve deeper into a topic, embracing new information and insights along the way.
• Curiosity and a thirst for knowledge: Are naturally drawn to exploring new ideas and seeking out information, often going beyond the surface level.
• Persistence and determination: Don’t give up easily and are willing to invest time and effort to understand a topic thoroughly.
• Independent thinking: Are comfortable venturing off the beaten path and exploring topics in a way that suits their own interests and curiosity.
• Self-directed learning: Are comfortable taking ownership of their learning and pursuing knowledge independently, often viewing “rabbit holes” as opportunities for growth.
• Research and analytical skills: Are adept at gathering information, evaluating sources, and drawing conclusions based on evidence.

Responsibilities

• Provide On-Site Tech Support: Address incidents, AV support, workstation setups, tech requests and network issues.
• Manage Computer Deployments: Oversee imaging, loaners, Chrome OS, and PDC setups.
• Maintain Inventory & Organization: Ensure stock and technical areas are clean and functional.
• Promote Positive Experience: Ensure friendly, solution-oriented interactions with all customers.
• Champion New Tech Deployments: Support successful integration of new technology on-site.
• Lead Knowledge Base Updates: Manage project timelines and coordinate with teams for timely updates.
• Gather Feedback for Updates: Collaborate with teams to identify gaps and prioritize content.
• Ensure Consistency & Quality: Oversee content quality, clarity, and usability across the knowledge base.

Preferred Qualifications

No preferred qualifications provided.