Service Manager

Service Manager

Requirements

• Bachelor’s degree in Business Management, Hospitality or related field preferred.
• High School Diploma or equivalent required.
• 1+ years of bar and restaurant management required.
• 2+ years of supervisory experience required.
• Full-service background, have restaurant knowledge, including inventory control and operations.
• ServSafe certification preferred.
• Standing, walking, lifting, twisting, bending, and traversing stairs frequently.
• Availability to work during holidays, nights, and weekends.

Responsibilities

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires.
• Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered.
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office.
• Provide direction, coaching and leadership for all employees.
• Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions.
• Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take one.
• Review sales numbers and goals on a regular basis and make operations adjustments as necessary.
• Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience.
• Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy.
• Perform daily opening, mid and closing operation duties.
• Assist General Manager with various tasks, reports, scheduling and analytics.
• Assist as necessary with the preparation and follow through of special and private events.
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times.
• Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints.
• Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues.
• Attend and participate in meetings and trainings.
• Assist when needed in the in-seat dining and auditorium sales management process – running F&B, handling expo roles, managing and creating teams for ISD.
• Other duties as assigned.

Preferred Qualifications

• ServSafe certification preferred.