Service Manager
| Company | Carrier Global |
|---|---|
| Location | Montclair, NJ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- High School Diploma or GED
- 3+ years of experience in the HVAC controls and automation industry
- 5+ years of experience in a Service Management role.
- 1+ years of experience with the Microsoft Office Suite
- Clean and valid driver’s license
Responsibilities
- Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations.
- Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
- Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership.
- Possesses strong technical/product knowledge.
- Quality Issue Management.
- Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan.
- Coaches team members to ensure operational objectives are met.
- Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
- Owns standard customer agreements and service levels.
Preferred Qualifications
- Bachelor’s Degree from a recognized college or university.
- Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
- Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
- A true team player who has the customer’s best interests first and foremost.