Service Manager – Core Solutions
| Company | EquipmentShare |
|---|---|
| Location | Baton Rouge, LA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
- Strong interpersonal and problem solving skills.
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
- Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
- Superior customer service, teamwork and verbal/written communication skills.
- High School diploma, Trade school certificate preferred.
- Valid driver’s license with acceptable driving record. Must be at least 21 years old to operate company vehicle.
Responsibilities
- Coordination and supervision of quality performance of our equipment mechanics and service personnel
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
- Other duties, assigned as needed
Preferred Qualifications
- Experience in field service, maintenance and repair preferred
- Experience leading maintenance teams