Service Specialist

Service Specialist

Requirements

• Proficient in Microsoft Office; Word, Excel, PowerPoint, Access and Outlook.
• Associate’s or Bachelor’s Degree preferred but not required.

Responsibilities

• Develop strong relationships with customers, vendors and internal partners.
• Receive, prioritize, schedule, dispatch and invoice service events from start to finish.
• Ensuring timely decisions are made with key internal constituents.
• Execute technology enabled workflows and cloud-based document storage.
• Manage the Service Center in-box and distribute requests to appropriate team member.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
• Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.
• Ensure timely Field Service Report receipt, review for correctness and professionalism.
• Manage full lifecycle of service events including: PO, Invoice retrieval, review and submission to Accounts Payable.
• High attention to detail on all documentation and quality reports.

Preferred Qualifications

• You can efficiently define and resolve problems independently or with little outside input, research and collect data, establish facts, and draw valid conclusions.
• Ability to de-escalate customer concerns.
• Strong communication skills both written and verbal.