Service Supply Planner

Service Supply Planner

Requirements

• 7+ years of working experience in the service planning field, preferably planning in SAP
• Bachelor’s degree in Supply Chain, Industrial Engineering, Business Administration, Computer Science, Mathematics, Economics or relevant areas or equivalent experience.
• Strong communication, problem-solving, teamwork, organizational, and quantitative skills.
• Proven track record to document, automate and improve processes and inspire changes cross-functionally to get results.
• Proficiency in business software applications such as Microsoft Office, Excel, MRP systems.
• Excellent analytical skills and hands-on with excel to analyze and manipulate data – formulas, pivot tables. Ability to write excels macros is a plus.
• Language: Excellent English skills on reading, writing, speaking, and listening.
• Personality: highly organized, detailed orientated, a self-starter and collaborator with a strong sense of ownership.
• Direct experience with service operations, spares parts planning and customer support.
• Possess a start-up mentality; proactive in driving actions to support the business and willing to take on additional responsibilities as the business grows.

Responsibilities

• Act as the critical link within Service Operations to Demand Planning, Production planning, Repair Operations, Service logistics, the Business Units, Enterprise Support Services, Service Product management, Finance, and Quality assurance to set priorities and supply strategies.
• Work with the production and factory teams to reduce excess, coordinate with our production planning team on alternate part/part numbers, and work with the BU on demand and flexibility trade-offs to ensure every additional liability generated has been carefully weighed.
• When there are capacity, material, or production issues that will prevent satisfying all demand, work with the Planning team’s person in charge to determine tradeoff options and work with internal partners to craft an efficient solution.
• Analyze demand shortfalls and changes in supply to prepare a weekly supply summary.
• Liaise with Repair Operations to ensure we optimize the usage of refurbish material in a timely manner.
• Provide suggestions to the management team of NVIDIA and its subcontractors on how to pursue a higher performance level on our Key Performance Index: committed shipment hit rate, cycle time, and production line efficiency.
• Work with the program managers & engineers to develop ramp plans for products from early-stage sampling to production. Coordinate the transition plan of product revisions based on customer qualification schedules and supply availability.
• Use SAP planning skills to help with all supply-related matters.
• Provide analytic and systems support for the Service Planning team.
• Develop robust last time buy plans for a variety of service parts and communicate requirements clearly and concisely to executive management.

Preferred Qualifications

• Possess a start-up mentality; proactive in driving actions to support the business and willing to take on additional responsibilities as the business grows.