Service Team Specialist
| Company | Orion |
|---|---|
| Location | Omaha, NE, USA, Florence, KY, USA |
| Salary | $19.82 – $26.16 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Has experience working in insurance, banking, or financial services industry
- Preferably has a degree in Business or Finance or equivalent experience in finance field
- Has minimum of 1 year of customer service experience
- Obtain Orion Industry Certification
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
Responsibilities
- Provide high-quality customer service on the phones up to 75% of the day
- Deliver customer support through the chat queue up to 25% of the day
- Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions
- Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics
- Meet or exceed all daily and monthly business measurements
- Provide feedback to the team for continued improvements
- Provide status updates to management as required
- Maintain process measurements and reporting within service levels
- Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams
- Execute testing as required for business projects
- Cross train as required to support all team activities and backup team members as needed
- Assist with team planning as required
- Ensure execution of all industry and company specific compliance matters within the team
Preferred Qualifications
-
No preferred qualifications provided.