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Service Writer II
| Company | Cox |
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| Location | Uxbridge, MA, USA |
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| Salary | $19.52 – $29.23 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School Diploma/GED and 3 years’ experience or any level degree/certification beyond a HS diploma/GED in a related discipline and 1 years’ experience
- 2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
- Minimum High School diploma or GED required
- Ability to deliver high levels of customer service and communication capabilities
- Proficient oral and written communication is mandatory
- Strong communication skills (written, verbal and phone) and customer service skills
- Experience with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Responsibilities
- Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
- Monitors repair status, completion timelines, and customer communications related to approved estimates
- Keeps records of repair details and completes necessary paperwork
- Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
- Develops positive working relationships with Estimation team members, internal stakeholders and customers
- Providing excellent customer service for all internal and external customer calls
- Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
- Review, revise existing and generate additional repair estimates at customers request and specifications
- Follows job related duties as directed by manager
- Collect miscellaneous information and parts pricing from various manufacturers and vendors
- Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
- Assists with other duties and special projects as assigned
Preferred Qualifications
- Experience as an Estimator in a diesel vehicle service department or dealership environment preferred
- Proficiency with Mitchell One or similar systems
