Service Writer II

High School Diploma/GED and 3 years’ experience
2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
Ability to deliver high levels of customer service and communication capabilities
Proficient oral and written communication is mandatory
Strong communication skills (written, verbal and phone) and customer service skills
Experience with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
Monitors repair status, completion timelines, and customer communications related to approved estimates
Keeps records of repair details and completes necessary paperwork
Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
Develops positive working relationships with Estimation team members, internal stakeholders and customers
Providing excellent customer service for all internal and external customer calls
Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
Review, revise existing and generate additional repair estimates at customers request and specifications
Follows job related duties as directed by manager
Collect miscellaneous information and parts pricing from various manufacturers and vendors
Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
Assists with other duties and special projects as assigned

Experience as an Estimator in a diesel vehicle service department or dealership environment preferred
Proficiency with Mitchell One or similar systems