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Servicenow Architect
| Company | Anaplan |
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| Location | San Francisco, CA, USA |
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| Salary | $181000 – $244000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- Around 10 years of software development experience, with at least 3 years of ServiceNow Platform/Product development and implementation experience including JavaScript and XML.
- Experience in REST/SOAP APIs.
- Experience in Virtual Agent and Gen AI capabilities.
- Experience with ServiceNow Platform Products: ITSM, ITAM/HAM, SAMP, CSM, ITOM.
- Experience with Scoped/Custom Applications, Integration Hub, and Flow Designer.
- Experience in planning and executing ServiceNow Platform upgrades and cloning.
- Bachelor’s degree in Computer Science, Computer Engineering, or other related fields, or equivalent professional experience.
- ServiceNow Certifications (on latest supported version): Application Developer, Certified System Administrator.
Responsibilities
- Align ServiceNow solutions with enterprise architecture, IT strategy, and business objectives.
- Collaborate with stakeholders, analysts, and ServiceNow teams to understand business requirements and pain points.
- Lead technical discussions and guide to ensure best practices during development and post-implementation.
- Mentor and collaborate with the ServiceNow team to improve technical skills and coding standards.
- Recommend process optimizations for Service Desk, Employee Center, and other ServiceNow platform processes.
- Guide on configuring and optimizing ServiceNow applications and integrations.
- Ensure data accuracy for hardware/software assets within the ServiceNow platform.
- Advise on problem resolution in ServiceNow environments and integration issues.
- Commit to continuous learning and staying updated with ServiceNow best practices, tools, and emerging technologies.
- Lead and coordinate vendor and consulting staff in development efforts.
- Maintain strong client relationships, effectively communicate technical solutions, and guide solution design.
- Troubleshoot complex ServiceNow issues, ensuring effective resolutions and alignment with business objectives.
- Collaborate in refining requirements and acceptance criteria during story grooming sessions.
- Conduct platform application assessments, including CMDB/CSDM evaluations.
Preferred Qualifications
No preferred qualifications provided.
