Servicing Operations Manager
| Company | Huntington Bancshares |
|---|---|
| Location | Waterloo, IA, USA, Cleveland, OH, USA, Hopkins, MN, USA, Bloomfield Hills, MI, USA, Columbus, OH, USA, Cincinnati, OH, USA |
| Salary | $77000 – $154000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree
- Minimum 8 years of financial services leadership experience, preferably in the Equipment Finance industry
- Minimum of 5 years managerial experience, preferably in a Risk or Operations capacity
Responsibilities
- Lead UCC, Titles, Insurance, and Records Management teams to ensure accuracy, security and interest in equipment throughout the life cycle of the loan or lease transactions.
- Responsible for auditing, tracking, escalation, reporting and any necessary remediation based on the follow up and process support for these activities across the Equipment Finance teams.
- Work with technology team partners to identify future state technology needs to improve automation and improvements to drive efficiency and maintain risk levels.
- Quickly Identify and close any critical training, process or structure gaps within the UCC, Insurance, Titles and Records Management teams.
- Lead, coach, and manage team supervisors and managers; responsible for all human resource management activities including hiring, training, weekly sync up meetings, annual performance reviews, etc.
- Identify and implement consistent practices across segment portfolio teams. Search for opportunities to reduce risk, improve speed and accuracy, and reduce manual processes.
- Drive continual improvement of operational processes
- Work with leadership to establish/report performance goals that align with Equipment Finance objectives
- Build cross-organizational partnerships
- Develop reports and dashboards to demonstrate teams progress, roadblocks, successes and gaps. Escalate blockers and gaps and work with leadership and team to address each.
- Perform other duties as assigned
Preferred Qualifications
- Proven risk management abilities including reporting, tracking and audit responsibilities
- Proven ability to lead continuous improvement efforts to maximize efficiencies and identify / correct process deficiencies
- Proven leadership and mentoring capabilities
- Ability to form strong relationships with internal and external partners
- Ability to thrive in a collaborative, fast-paced, team-oriented environment
- Problem solving skills / ability to handle complex issues
- Ability to multi-task and meet deadlines
- Excellent verbal and written communication skills
- Project / program management skills