Shipper Support Representative
| Company | GLS |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- A high school diploma or GED, along with one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Exceptional verbal and written communication skills in a professional setting.
- Strong telephone etiquette and interpersonal skills.
- Highly energetic and motivated self-starter.
- Effective decision-making, problem-solving, and creative thinking abilities.
- Proficient in Microsoft Office applications (Excel, Outlook, Word).
- Demonstrated organizational skills with the ability to take initiative and follow up independently.
- Reliable and consistent attendance.
- Detail-oriented with a focus on accuracy.
- Proven experience in customer service within a call center environment.
- Familiarity with Salesforce and TalkDesk software applications.
Responsibilities
- Assist shippers through all GLS communication channels, including chat, email, and phone.
- Cultivate and maintain a positive work environment across all teams.
- Consistently promote a “customer-first” approach.
- Support customers with service inquiries, tracking deliveries and pick-ups, scheduling pick-ups, and resolving complaints.
- Ensure that proposed solutions effectively address customer concerns through verbal or email confirmation.
- Provide professional assistance to ensure customer satisfaction.
- Handle customer interactions with diplomacy and tact.
- Offer pricing and services that best match the customer’s shipping requirements.
- Adhere to the established standards for delivering high-level customer service.
- Recommend and submit requests for account changes in accordance with standard operating procedures.
- Must be at least 18 years of age.
Preferred Qualifications
-
No preferred qualifications provided.