Site Reliability Engineer
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA, Jacksonville, FL, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Proven experience as an Application Support Engineer or similar role, with leadership experience.
- Strong knowledge of automation tools and scripting languages.
- Ability to code automation using a structured programming language like Python.
- Proficiency in Linux.
- Broad knowledge of the architecture of enterprise-level information technology building blocks (e.g., Networking, Databases, Messaging, RBAC, etc.).
- Understanding of internet technologies and microservice-based architecture (e.g., Web servers, encryption, XML, HTTP, Web Services, APIs).
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Focus on scalability, high availability, performance, resiliency, and reliability of software applications.
- Bachelor’s degree in Computer Science, Engineering, or a related field or relevant experience.
Responsibilities
- Ensure the reliability and scalability of software applications.
- Develop and manage automation scripts and tools to improve system performance and efficiency.
- Monitor application performance and troubleshoot issues to ensure high availability and reliability.
- Collaborate with development teams to ensure best practices for deployment and operations.
- Conduct root cause analysis of incidents and implement corrective actions.
- Participate in on-call rotations to provide 24/7 support for critical systems.
- Identify and automate repetitive tasks to reduce manual toil and errors.
- Contribute to and maintain design and process documentation.
- Build and configure observability and Application Performance Management (APM) tools.
- Understand, champion, and enforce security and compliance policies and procedures adhering to frameworks like PCI, NIST, CIS, etc.
- Continually seek opportunities to improve SLA/Uptime and minimize customer impacts.
Preferred Qualifications
- Experience with observability tools (Dynatrace, DataDog, Splunk, etc.).
- Knowledge of networking and security best practices.
- Knowledge of FIS products and services a plus but not required.
- Knowledge of the Financial Industry welcome.