Site Supervisor II

Site Supervisor II

Requirements

• Strong knowledge of operational processes
• Organizational and planning skills
• Understanding of May’s technology and the ability to teach product details
• Strong collaboration and problem solving skills
• Ability to motivate while advocating for safety and promoting May’s mission
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization
• 3+ years experience in a fast-adapting and customer-focused environment
• 3 + years of supervisory experience

Responsibilities

• Ensure that operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Follow daily protocols and track site performance metrics to systematically improve outcomes
• Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team
• Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations
• Create a work environment that values all team members
• Cover shifts across days and times that fall outside normal business hours
• Train/coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable)
• Monitor health of vehicles at all times using company tools for observation
• Ensure all vehicles (and AVOs where applicable) are being monitored while in operation
• Interact with riders as required
• Follow incident response protocol thoroughly and communicate details quickly and clearly to appropriate parties
• Operate a trail/recovery vehicle as required
• Obtain certification to safely operate May vehicles autonomously
• Test software changes with focus on safety and communicate clear feedback
• Work with remote support team to troubleshoot minor vehicle issues as needed
• Train and certify new AVOs following approved curriculum (where applicable)
• Collaborate with other sites to maintain consistency and best practices for all; update documentation accordingly
• Represent May to external parties (demonstrations, site visits, Q&As)
• Other duties as assigned

Preferred Qualifications

• Associates degree or higher in Business, Technical Operations, or related area
• Prior experience in operations or logistics
• Working knowledge of Google Suite