Site Support Specialist

Site Support Specialist

Requirements

• High School Diploma or equivalent.
• Ability to communicate effectively and professionally with a wide variety of people.
• Must be able to work with children birth to age 21 and families who are at risk.
• Strong organizational skills with attention to detail and accuracy.
• Basic computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
• Ability to handle multiple tasks in a very busy environment.
• Ability to read and interpret documents such as safety rules, policies, and other company documents.
• Ability to author routine reports and correspondence.
• Ability to speak effectively before groups of families or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Reports for work dressed appropriately and complies with company policies regarding the dress code.
• Ability to maintain regular and punctual attendance.
• Ability to complete tasks in a timely manner.
• Must possess a valid driver’s license in the state of Arkansas.
• Travel may be required.

Responsibilities

• Provide front desk coverage each day.
• Greet children and families as they arrive and direct them to appropriate areas as needed.
• Check in children, family, and visitors via software and communicate with appropriate leadership regarding parent/visitor.
• Receive phone calls for therapy and preschool operations. Answer questions/provide support as indicated or transfer call to appropriate department.
• Understand internal processes required for a student and patient to receive services.
• Assist with tours for families.
• For preschool and therapy, provide Welcome and Enrollment Packet to family, assure payment is received per funding source, and process all items appropriately.
• Process paperwork between site and central administrative team as outlined in process manuals.
• Fulfill all requests for medical records.
• Manage outgoing and incoming mail, scanning and distributing appropriately.
• Update scheduling software throughout the day and communicate cancellations to appropriate personnel.
• Contact parents/guardians regarding preschool absentees.
• Manage waiting list through communication with the family.
• Make needed corrections and updates in software systems.
• Prepare needed materials for onboarding of newly enrolled children.
• Make badges for new employees and students.
• Update mailbox labels, posted classroom rosters, and classroom schedule as needed.
• Order supplies for site and stocks supplies as they arrive: workrooms, offices, and janitorial.
• Ensure reminders are communicated about the monthly theme for team member of the month recognition and that all corresponding tasks for Team Member of the Month and Quarter are completed.
• Provide lunch coverage as needed.
• Provide assistance in kitchen for plating and delivery of food daily.
• Ensure all special events are planned, communicated, and implemented in a timely manner as directed by leadership.
• Responsible for Medicaid transportation daily forms and the printing of new transportation logs and van reports.
• Responsible for van reimbursement paperwork to assist families.
• Responsible for scanning and saving all transportation documentation.
• Collect, scan, and save all classroom rosters, diaper charts, and attendance sheets. Update these items as needed.
• Assist with drop-off and pick-up of students daily as needed.
• Complete building set up and daily grounds inspection, including playground environment, to ensure safety and welfare of all children is maintained.
• Participate in one-on-one meetings with leader.
• Ensure all closing duties are complete at the end of each day.
• Communicate with team members and outside providers with clarity and in a professional and timely manner.
• Promote a friendly atmosphere for families, staff, and visitors.
• Respond positively to feedback concerning job performance.
• Responsible for After Care Duties to include: The after-care supervision duties and tasks begin daily at the conclusion of EIDT services approximately from 4:00 – 5:00 pm. Ensure all after-care computers are logged in and active prior to after-care. Ensure completion of the beginning and ending headcount in all after-care rooms. Oversee after-care employee staffing to ensure it is adequate and meets required ratios. Ensure all after-care staff follow all applicable policies and procedures.

Preferred Qualifications

No preferred qualifications provided.