Small Format Team Leader

Small Format Team Leader

Requirements

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude towards all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Responsibilities

• Understand sales goals, plan daily/weekly workload with guidance from leader, and execute the same to deliver on department and store sales goals and guest engagement, including: planning merchandising, pricing workload, making changes to sales floor merchandise displays, sales plans and promotions.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members’ expectations to deliver the service standard.
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
• Be an expert of operations, accuracy, process and efficiency.
• With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
• With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning.
• With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
• With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the in-store security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• As a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we’re happy they chose to shop at Target.
• All other duties based on business needs.

Preferred Qualifications

• Previous retail experience preferred, but not required
• You enjoy interacting and helping others – including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).