SMB Client Success Manager
| Company | Awardco |
|---|---|
| Location | Orem, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication skills, both written and verbal
- Strategic problem solving
- Friendly, people-oriented personality
- Experience working in client relations preferred
- A Bachelors Degree
- Proven track record of success in each job you’ve held
Responsibilities
- Maintain a client renewal rate of 91% at all times
- Respond to each client request by the end of each day
- Work across departments to find innovative solutions to client needs
- Record all updates and client touchpoints in Salesforce each day
- Conduct regular check-ins with each client
- Maintain emotional and mental composure organizing and prioritizing tasks
- Explain complex issues in a simple and understandable way, both verbally and in writing
- Own a book of business with 100+ clients
Preferred Qualifications
- Experience working in client relations preferred