SME Network Engineer

Bachelor’s degree in Computer Science, Information Technology, or a related field
Proven experience in network administration and captive portal systems
Proficient in network protocols, firewall configurations and access control mechanisms
Understanding of compliance standards and regularizations related to network access and data privacy
Experience with network monitoring and management tools
Excellent problem-solving skills and the ability to work under pressure
Strong communication and interpersonal skills to effectively collaborate with shipboard and shoreside teams
Ability to travel occasionally to support shipboard operations as needed
Certification in relevant technologies (e.g., Microsoft, Cisco, Oracle) is a plus

Design and Deployment; develop and implement captive portal solutions that meet organization including integration with existing network infrastructure.
System Maintenance; monitor and maintain captive portal systems to ensure high availability and performance
Troubleshoot and resolve issues when arise
Security Management; network security and date protection
User Experience Optimization; analyze user feedback and system performance data
Documentation; system configuration, policies and procedures
Develop and maintain documentation for application configurations, processes, and procedures
Conduct regular system audits and performance tuning to ensure system reliability and efficiency
Collaborate with cross-functional teams to implement new applications and system upgrades
Provide training and support to end-users on application functionalities and best practices
Participate in on-call rotation to provide after-hours support as needed