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SMS Activations Specialist
| Company | Klaviyo |
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| Location | Boston, MA, USA |
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| Salary | $84000 – $126000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2-3 years or equivalent experience in a customer facing role in a company with a technical product, preferably in the CPaaS space
- Comfort and familiarity with managing projects from start to finish, and driving deliverables from other stakeholders
- Excellent communication skills, able to work with, influence and align with multiple stakeholders
- A desire to be hands-on in your daily work and drive accuracy through personal performance
- Knowledge of SMS and MMS related processes and regulations, including Alphanumeric Sender IDs, short code activations, toll free number verification, number porting, and industry and carrier guidelines
- Excel expertise (e.g. vlookup, sumifs, table formulas)
Responsibilities
- Drive the short code application process for customers to ensure a timely go-live.
- Be a subject matter expert on local market requirements for SMS number types and guide our customers and internal stakeholders through the setup process
- Adapt and improve workflows to provide a customer first, best-in-class experience
- Manage SMS partners to achieve timely resolutions for customers
- Take an active role in thought leadership through building our internal wiki knowledge base
- Partner with cross-functional teams to improve efficiency, process, and performance to accelerate achievement of Klaviyo’s business goals
Preferred Qualifications
No preferred qualifications provided.
