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Sneaker Authentication Manager
| Company | eBay |
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| Location | Louisville, KY, USA |
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| Salary | $70000 – $120700 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree or equivalent experience or higher from an accredited university
- 5+ years of sneaker authentication operations experience preferred
- Strong analytical skills and a proven ability to work independently and influence others
Responsibilities
- Lead a team of up to 20 hourly associates to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost
- Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans
- Set and clarify requirements and expectations for your team
- Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance
- Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for your area
- Take proactive steps to ensure that best practices are followed and champion eBay DNA principles
- Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience
Preferred Qualifications
- Sneaker enthusiasts with authentication experience preferred
