Social Service Worker

Social Service Worker

Requirements

• Bachelors degree from an accredited institution (degree will be verified)
• Current state licensure as a Social Services Worker
• Computer skills (email, word processing, and spreadsheets)

Responsibilities

• Organize and prioritize daily work by reviewing new, current, and discharging patient needs in area(s) of responsibility. Complete documentation as required.
• Gather psycho-social information for patients and caregivers.
• Educate, communicate, and coordinate with multiple patient care teams and outside agencies as necessary to ensure the patient receives quality care, a timely intake and discharge, and to identify and resolve delays and issues.
• Acts as an advocate on behalf of patients and families, where appropriate, to ensure effective communication with multidisciplinary care team, outside agencies and other resources as necessary.
• May provide initial intake, crisis intervention, and adjustment to illness counseling services as well as appropriate referrals to treatment and/or resources.
• May identify patients at risk for potential avoidable delays, extended stay, readmission, financial or complex discharge needs. Coordinate with care providers and leaders to reach optimal solutions.
• May maintain an active role in denial prevention. Proactively intervene with payers to prevent inpatient denials. Communicate any necessary information to payers to help appeal existing denials.
• May coordinate the discharge planning process from patient admission to departure. Screen for and identify patient needs, develop a discharge plan, and coordinate with internal and external services for care during and after the hospital stay.
• Provide support and education to patients, families and staff members on Advance Directives.

Preferred Qualifications

• Experience working with in a healthcare setting
• Bilingual
• Case management experience