Social Services Coordinator

Social Services Coordinator

Requirements

• 2+ years of long term care, hospital or related healthcare experience in leadership role; or 4 year college degree in social services or related field
• Excellent verbal and written skills
• Ability to multi-task and intervene in crisis/conflict situations
• Excellent customer service techniques and approach
• Knowledge of related state and federal regulations
• CPR/AED certification

Responsibilities

• Coordinates and documents; residents Plan of Care and Care Plan Conferences, completes the social services portion of the MDS, social services provided to residents, and family members or responsible parties.
• Facilitates and maintains documentation of Advance Directive and Resident Rights in compliance with company policies, federal and state regulations
• Plans and coordinates transitional movement, discharge and post-discharge care needs.
• Facilitates admissions process.
• Serves as resident advocate to assist residents, resident representatives, or resident groups and responds in writing to any complaint on behalf of residents.
• Actively participates in QAPI process
• Coordinates and/or provides education and support to staff, residents and families pertaining to psych-social issues including illness, aging, trauma informed care, loss, and death and dying
• Supports budget process and maintains fiscal accountability
• Participate with the interdisciplinary team in tracking and managing resident behavioral expressions and assisting with the development of person-centered plan of care to address these needs.
• Make referrals and obtain needed services from outside entities (e.g., talking books, absentee ballots, community wheelchair transportation)
• Provide referrals for residents (e.g., applying for pensions, referrals to advocates for creating advanced directives, referrals to funeral homes for preplanning arrangements)
• Interactions with employees, residents, resident representatives, and guests will reflect our commitment to inclusivity
• Is competent in acting in emergency situations based on Safety Manual, Internal and External Emergency Preparedness and other policies
• Complies with Mather Code of Conduct, Policies, Compliance Programs, and all applicable laws and regulations in performance of one’s job duties; reports all known and suspected violations to their supervisor or manager, Mather Compliance Officer, a Human Resources representative, or the confidential team member helpline
• Identifies care center issues, proposes possible solutions and successfully adapts to changes as part of QA/PI process.
• Assists in licensing and survey preparedness and processes.

Preferred Qualifications

No preferred qualifications provided.