Software Asset Management Analyst
| Company | Manulife Financial |
|---|---|
| Location | Toronto, ON, Canada, Kitchener, ON, Canada |
| Salary | $71925 – $119875 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum (3+) years of experience with IT software asset management, software licensing, software sales, software auditing firms, hardware asset management, procurement, or software purchasing.
- Strong knowledge of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission, and disposal.
- Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.).
- Good understanding of API’s and integrations that support asset discovery.
- Knowledge of the ServiceNow platform, mainly SAM Pro and Ham Pro.
- Knowledge of sub capacity, PVU, per core. ILMT, and virtual licensing models.
- IT Asset Manager certification (CSAM) and/or (CHAMP) preferred.
Responsibilities
- Planning, monitoring, recording, and tracking software assets to ensure compliance with available software standards, usage and license metrics, installation and deployment protocols, EULA’s
- Driving global software compliance by generating accurate software license positions and managing a global software library
- Overseeing all software assets through each stage of the lifecycle to ensure new software requests are promptly fulfilled based on availability, and software offboarding is reclaimed and re-harvested
- Tracking software globally in end-user and hosted environments (Private and public cloud, and data center) including monitoring and managing vendor portals
- Initiating investigations and reviews of software assets to uncover non-compliance, policy and process breaches, reduce risk, and remediate issues
- Resolve issues, discrepancies, and anomalies associated to discovery, reporting, and tools
- Generating monthly, effective license position (ELP), Cloud, and SaaS allocation reports itemizing costs by business unit
- Leveraging industry standard ITAM tools such as ServiceNow SAM/HAM, ServiceNow CMDB, USU Aspera and other tools
- Control software costs through optimization and rationalization, manage and support compliance, cyber security threats, and technical debt (end of life/end of support/version control)
Preferred Qualifications
- ITIL Knowledge and software/hardware experience.
- Experience in software licensing, terms and conditions, software usage rights and effective license position reporting.
- Software Lifecycle Management.
- Knowledge of Oracle, Microsoft, Adobe, IBM and other enterprise software titles.
- Experience using industry SAM Tools such as ServiceNow (CMDB, SAM Pro, ILMT, Flexera, Aspera, SNOW, BMC, HP, Manage Engine)