Software Engineer - Triage

Software Engineer – Triage

5+ years of C/C++ and Linux experience
Defect Tracking Tools such as Jira
SCM Tools – Git & GitHub
2+ Years of experience as a technical lead and mentoring a small team of engineers
3 + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring
One of Scripting language experience – BASH, Go, Python

Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting
Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet
Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
Develop anomaly detection techniques and data-driven solutions to identify and address system issues
Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform
Design and enhance operational tools to improve system performance
Analyze data from millions of field devices to provide insights and support decision-making
Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization
Architect and implement DevOps solutions for operational improvement
Compare the metrics globally across various device models
Respond immediately to critical field issues, determine their triggers, and mitigate them
Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Embedded Systems experience
Experience AWS, Asure or other cloud infrastructure
Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus
Knowledge of RDK