Software Product Specialist

Software Product Specialist

Requirements

• Bachelor’s degree in computer science, information technology or any technical related field, or equivalent work experience.
• Typically requires a minimum of 7-10 years of related experience.
• Ability to bridge the business/IT divide in a way that establishes rapport and gains understanding.
• Possess a strong understanding of business requirement development and analysis including use cases, functional specifications, user interface specifications, etc.
• Effective problem solver with ability to identify challenges, brainstorm ideas and collaborate with cross functional teams to implement effective solutions.
• Ability to work independently with minimal oversight and manage multiple deliverables simultaneously; take ownership of issue resolution and completion of high-quality deliverables.
• Strong teamwork, leadership, critical thinking, multitasking, and time management skills in a highly matrixed organization.
• Ability to develop deep subject matter expertise for specific products and its broader ecosystem to effectively drive enhancements, support internal stakeholders and influence broader decision making.
• Ability to understand and resolve blockers and delivery risk quickly and without the need for escalation outside their product scope.
• Ability to understand competing priorities across technology and business areas, clearly articulate options, and use personal influence to define the resolution across their product set and areas with payment interdependencies.
• Excellent written and verbal communication skills, ability to articulate ideas clearly to technical and non-technical audiences.

Responsibilities

• Continuously learn about the customer, their business needs, and contribution of the product to their desired outcomes.
• Work with the Lead Product Owner and Product Management to communicate, re-enforce the vision, goals, and product roadmap, in the form of features/stories with the Agile team.
• Possess enough business and technical knowledge about the product to engage in team discussions.
• Work closely with architecture, engineering, and quality assurance to ensure the right customer problem is solved.
• Communicate with both technical and business stakeholders to understand and gather requirements and translate into technical specification when necessary.
• Decompose and prioritize epics/features into user stories and define detailed test acceptance criteria.
• Ensure technology-driven and risk-remediation requirements are prioritized to prevent the accumulation of technical debt and other vulnerabilities.
• Support the team as a subject matter expert representing the business and clarify any arising questions from the agile team.
• Support application development with enabler stories.
• Determine if the work done to complete a story met success criteria and accepts when satisfied.
• Assist in the analysis of defects and enhancements to determine severity and priority as well as overall validity.
• Contribute to discussions on risks, dependencies, issues, and schedule updates as needed.
• Ensures agreement on actions to address dependencies between broader FRFS teams.
• Present working software to stakeholders at team and system demos.
• Prepare innovative product proposals and messaging for product forums; present to Group-level governance forums.
• Utilize data and feedback to make informed decisions and continuously improve the product.
• Actively monitor product-specific OKRs and manage to targets with stakeholders.
• Contribute to the elaboration and advancement of the roles and responsibilities for this position, identifying process improvements and sharing with peers.
• Actively promote Agile behaviors within business, technology and across FRFS.

Preferred Qualifications

• Certified Product Owner in Scrum or SAFe, preferably Advanced level, and recent JIRA experience are highly desirable.
• Background in financial services industry with web applications in a cloud environment.