Software Support Analyst

Excellent customer service skills from another industry, or experience or education in an environmental science application, and consider yourself tech-savvy
High level of accuracy and attention to detail
Excellent verbal and written communication skills concise and complete
Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming
Ability to prepare reports, exercise discretion when dealing with confidential information
Ability to work well with remote plant personnel and internally in a team setting
Bachelor’s degree from four-year College or University
Current valid driver’s license required – US Citizen/Perm Resident/Other US Person

Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed
Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices
Ensures effective and persevering completion of customer call tickets
Follows all quality management procedures for prioritization and recordkeeping
Updates call center call case database which tracks call case issues and progress
Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs
Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs

No preferred qualifications provided.