Software Training Consultant I – Ophthalmology
| Company | Modernizing Medicine |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
- 2+ years experience in software training, implementation, and/or relevant medical practice experience.
- Experience in Ophthalmology practice a plus.
- Demonstrates good problem-solving skills and effective decision-making abilities.
- Possesses excellent written and verbal communication skills.
- Empathetic communicator with a consultative approach – able to see things from another person’s point of view.
- Ability to work independently as well as part of the training team.
- Positive and personable attitude with a customer service focus.
- A professional, patient, and balanced approach to handling difficult customer situations.
- Able to establish and maintain effective communication and relationships with customers and teammates.
- Takes initiative in goal fulfillment and deadlines.
- Excellent time management and organizational skills.
- Basic knowledge of Apple products including Mac, iPad, and iPhone.
- Ability to easily learn new software.
- Detail-oriented.
Responsibilities
- Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques.
- Establish rapport; gain and maintain credibility with diverse audiences.
- Report software improvements and enhancements to software engineers.
- Help our clients adopt best practices in using our solution to manage their practice.
- Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
- Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
- Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
- Record details of client feedback through the training process.
- Contribute to the creation of training resource material.
- Maintain certification of 80% or higher on all application material and quizzes.
Preferred Qualifications
- Experience in Ophthalmology practice a plus.