Solutions Consultant

Solutions Consultant

Requirements

• 5+ years in Solutions Engineering, Architecture, or Consulting in SaaS with a focus on technical solutions implementation or consulting roles.
• Deep knowledge of CDPs, marketing automation, customer engagement platforms, analytics tools, and related technologies.
• Excellent storytelling skills, with the ability to present complex ideas to both technical and non-technical audiences.
• Proven ability to translate business needs into technical solutions.
• Technical skills including experience with core cloud infrastructure services such as compute, storage and API gateways, experience working with SDKs, RESTful APIs, and designing/developing integrations, experience with Python, Javascript, C# and building apps with Python-based or Javascript-based web frameworks (Flask, Django, Express, Node JS), machine learning modeling and technology, AWS experience and/or AWS certifications in AWS SA Associate or AWS Certified Developer are pluses.
• Demonstrated experience working with cross-functional teams, including Product, Engineering, Sales and Marketing.
• A willingness to experiment, learn from mistakes, and innovate.

Responsibilities

• Engage with customers to understand their objectives, challenges, and desired outcomes.
• Identify opportunities where mParticle can deliver measurable value to improve data collection, data quality, segmentation, privacy compliance, targeting effectiveness, analytics, etc.
• Lead the technical design process, mapping customer requirements to mParticle’s capabilities or building on top of the mParticle platform.
• Create tailored solutions aligned with customer goals, focusing on driving revenue growth, customer engagement, and marketing performance.
• Design and deliver Proof of Concepts (POCs) to showcase how mParticle achieves customers’ desired outcomes and accelerates deal cycles.
• Architect and support building cloud-native integrations to expand what customers can do with mParticle.
• Collaborate with Sales to deliver value-based demonstrations, Proof-of-concepts, technical proposals, and solution architectures.
• Respond to RFPs to showcase how mParticle drives business outcomes.
• Project manage customers’ mParticle implementations optimizing both value and time to value.
• Evangelize, educate and support customers on data driven use cases and their execution.
• Partner with Customer Success teams to ensure smooth implementation and adoption.
• Provide technical guidance to support upsell opportunities.
• Be a domain expert in the Customer Data Platform space.
• Stay informed about advancements in AI/ML, predictive analytics, and marketing automation.
• Contribute to thought leadership through blog posts, whitepapers, and industry events.
• Act as a trusted advisor to clients, sharing best practices and aligning strategies with emerging technologies.
• Build and present reference architectures, technical guides, and demo applications for both customers and internal use.
• Foster strong relationships with cross-functional teams, including sales, product, marketing, Customer Success, and engineering. Collaborate on technical problem-solving, provide feedback from the field, influence the product roadmap, become an early adopter of new releases, and own innovative solutions as a subject matter expert.
• Help grow the mParticle business in North America, and with your support, help develop and execute the strategy, collaborating in a matrixed environment.
• Stay updated on Martech trends and share knowledge internally through training sessions and workshops.
• Demonstrate your technical leadership skills by creating good code, suggesting solution architectures, and providing implementation recommendations.

Preferred Qualifications

• AWS experience and/or AWS certifications in AWS SA Associate or AWS Certified Developer are pluses.