Solutions Lead – Director

Solutions Lead – Director

Requirements

• Strong commercial awareness
• Excellent communication skills
• Advanced judgment
• In-depth quantitative or qualitative analysis skills
• Leadership and effective communication
• Proficiency in negotiation
• Problem-solving skills
• Experienced leader in a collaborative team environment
• Decisive and data-driven decision making
• Adaptability to navigate ambiguity and embrace change
• High emotional intelligence
• Domain expertise across Operations and Technology functions
• Experience in large, complex implementation and transformation programs
• Proficiency in technology architecture, workflow, and tools
• Change management skills
• Payments expertise
• Knowledge of Markets, SSO, TTS, and Lending products
• Strong understanding of Citi Systems
• Wholesale Payments, Swift, commercial payment knowledge

Responsibilities

• Responsible for the direction-setting, execution of strategy, issue resolution and accountable delivery head for multiple programs
• Provide strategic direction and feedback with respect to initiative or project creation, alignment to business goals, stakeholder management, and executive communications
• Build and manage relationships with key stakeholders, organizations and business heads
• Lead the facilitation, coordination, and arbitration of cross functional macro level topics within/across programs and with Senior Management
• Identify and drive resolution of issues, including those outside established projects of work
• Collaborate with stakeholders to ensure project scope definition meets business objectives
• Collaborate with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals
• Manage the process with other departments if resources are being borrowed
• Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the project
• Manage the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
• Manage the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary
• Co-ordinate and articulate the execution strategy, vision and implementation approach for strategic payment control solutions
• Partner with technology, inter and intra LoB teams, and lines of defense teams to synchronize execution, to expose dependencies, to evaluate execution risks, to escalate issues, to assess status, and to bring reporting transparencies to the broader organization
• Drive best practice execution and promote standardization and consistency for the payment control solutions
• Bring awareness, ideate improvements and solutions, and coordinate relationships to related programs as necessary
• Ensure all process and technology implementation for the controls meets Operations’ outcomes

Preferred Qualifications

• Master’s degree preferred
• Strong understanding of Citi Systems helpful