Souscripteur sénior assurance des particuliers
| Company | Aviva |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum 4 years of experience in personal insurance
- Strong negotiation skills
- Demonstrate leadership capabilities
- Very good knowledge of computer systems (MS Office suite)
- Good judgment
- Good analytical and problem-solving skills
- Autonomy and initiative
- Bilingualism: Knowledge of English in addition to French is required as this position requires communication, orally and in writing, with our clients, partners, and other teams at Aviva Canada located across Canada
- Open attitude towards change
- Ability to work in a team
- Good time management and task planning skills
- Able to work under pressure and within tight deadlines
- Good interpersonal relationships
- Motivated to provide exceptional and personalized service to our agents
- Ability to work from 8:30 AM to 5 PM
Responsibilities
- Accept or reject risks, exceeding the levels of authority granted to agents.
- Make requested modifications, renew or cancel the most complex automobile and home insurance contracts, according to the level of authority granted.
- Review certain files at renewal and ensure they still meet standards, inform the client of our acceptance conditions or the reasons for a non-renewal refusal.
- Provide support and technical advice to agents regarding risk selection criteria and computer systems.
- Evaluate and respond to requests for risk accommodations, products, and rates.
- Respond to calls, chats, and emails applying rules and guidelines in a call center environment.
- Respond to the needs of our agents in a timely and informed manner to provide first-class underwriting service.
- Contact agents/clients to follow up on risk underwriting.
- Review existing client files to ensure all measures have been taken to improve the profitability and long-term success of our existing portfolio.
- Analyze relevant reports (such as inspections, vehicles, claims) to assess risk and claims exposure.
- Continuously update technical skills through online courses or relevant training.
- Participate in the implementation of certain projects.
- Collaborate with team members.
- Offer suggestions and recommendations to their supervisor, following feedback from agents/clients, to improve the service we offer.
Preferred Qualifications
-
No preferred qualifications provided.