Soution Support Representative
| Company | Netsmart |
|---|---|
| Location | Overland Park, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- Associate degree or equivalent relevant work experience
- Strong documentation and data gathering skills
Responsibilities
- Provide first point of contact support for clients reporting technical or solution issues.
- Diagnose and resolve standard client questions or problems over the telephone or internet.
- Document inbound support requests and ensure proper notation of client problems or issues.
- Attend required training and consumer materials to ensure you can correctly respond to client questions.
- Transfer issues that require more detailed analysis to more experienced associates.
- Collaboration with internal and external stakeholder to resolve or progress client issues forward.
Preferred Qualifications
- At least 1 year of customer service experience.
- Healthcare solution support experience
- Healthcare clinical workflow experience