Spa Desk Agent
| Company | Belmond |
|---|---|
| Location | Santa Barbara, CA, USA |
| Salary | $20 – $20 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficient with Spa Software
- Ability to understand guest inquiries and provide responses
- Professional and courteous demeanor with guests
- Ability to remain calm and courteous in demanding situations
- Clear thinking and concise decision-making skills
- Ensure security and confidentiality of guest and hotel information
- Ability to work cohesively with other departments and co-workers as part of a team
- Memorization of the spa menu and knowledge of services and products
- Ability to answer product-related questions from guests
- Responsible use of utilities and resources
- Effective communication of relevant information across departments
- Compliance with safe working practices and Health and Safety policy
- Willingness to attend learning and development courses and complete eLearning modules
- Demonstration of Belmond’s core values of Care, Confidence, Curiosity and Community
Responsibilities
- Input and access data in the computer and become proficient with Spa Software
- Promote positive relations with all individuals who approach the Spa Desk and by telephone
- Remain professional and courteous with demanding or difficult guests or situations
- Focus on the guest needs remaining calm and courteous
- Think clearly, quickly and make concise decisions
- Ensure security and confidentiality of guest and hotel information
- Work cohesively with other departments and co-workers as part of a team
- Memorize the spa menu and be able to speak in depth about services performed, products used and the amenities of the spa facility
- Learn all spa products used both in backbar and in retail and be able to answer product-related questions from guests
- Use utilities and resources in a responsible manner to control wastage
- Communicate relevant information to the department, your line manager and across departments, as appropriate
- Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately
- Attend learning and development courses and complete eLearning modules, as required
- Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community
Preferred Qualifications
-
No preferred qualifications provided.