Specialist 2 – Product Sales Support & Analysis
| Company | Comcast |
|---|---|
| Location | Miramar, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma / GED
- 2-5 Years of relevant work experience
Responsibilities
- Responsible for administering sales reports and client activity for Product Sales Support team.
- Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections and other management reports.
- Prepares daily, weekly and monthly sales reports.
- Tracking, verifying and reporting data for the Sales team to support sales initiatives including sales incentives and contests.
- Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.
- Receives agreements from product sales team and enters the information into databases.
- Acts as liaison between Sales, Marketing and IT to provide insight-driven and actionable database query requirements.
- Maintains current information on Comcast products, services, equipment and marketing promotions.
- Conducts clerical research which requires an understanding of departmental programs, policies and procedures.
- Researches, processes and manage customer escalations.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications
- Campaign Development
- Ideation
- Net Promoter Score (NPS)
- Scheduling