Specialist – Business Consulting – Work Intake Specialist

Specialist – Business Consulting – Work Intake Specialist

Requirements

• Undergraduate studies in business, insurance, mathematics, computer science or related field preferred.
• Five plus years of progressively more responsible experience in business consulting and business process analysis and design, performance improvement, problem solving, planning, coordinating and organizing.
• Project management experience is preferred.
• Proven knowledge of standards, methodologies and frameworks, business process management and technology.
• Sound knowledge of a variety of tools, concepts and techniques.
• Understanding of new technologies and developments in the technology industry and their application.
• Detailed knowledge of systems development life cycle.
• Knowledge of project management concepts and techniques are required.
• Knowledge of facilitation, performance management, organizational design and organization change management.
• Ability to lead large or sophisticated projects.
• Effective communication skills and ability to deal with ambiguity.

Responsibilities

• Monitor and log project request submissions: Track all incoming project requests and ensure they are accurately recorded.
• Evaluate project proposals: Conduct feasibility analyses and assess the viability of proposed projects.
• Coordinate with stakeholders: Communicate with project requesters and relevant teams to gather necessary information and provide updates.
• Maintain documentation: document details of project requests, decisions, and outcomes.
• Recommend process improvements: Suggest enhancements to the work intake process based on lessons learned and best practices.
• Partners with management and peers to transform businesses through the strategic application of people, processes and technology.
• Participates in business process analysis/design, needs assessments and cost/benefit analysis to align solutions with business strategies and directions.
• Develops and implements business processes and procedures. Responsible for communicating to customers, management and external sources.
• Identifies the critical elements of a business process that need to be monitored. Reports performance in a cohesive manner.
• Participates, as a team member, in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture.
• Trains customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company.
• Assists in the development and implementation of compelling business cases to accomplish business objectives.

Preferred Qualifications

• Project management experience is preferred.