Specialist – Document Control

Specialist – Document Control

Requirements

• Associate degree in a business-related field of study
• 2-4 years of experience in training or customer service role within a financial related industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Must be detail-oriented and capable of producing accurate documentation
• Experience converting informal communications and documentation into an articulate, concise finished product for publication easy to understand by the end user
• Ability to maintain a high volume of documents in a fast-paced environment
• Excellent verbal and written communication and organizational skills
• Ability to work independently and in a team environment
• Proficient in MS Word, Excel, PowerPoint, and Visio

Responsibilities

• Partner with business, process owners, and compliance partners to learn and thoroughly understand processes, products, and tools as the end user; and document procedures, staff updates in clear and concise language easily followed and understood by the end user.
• Have a clear understanding of the document control process and understand the use in a document-controlled environment.
• Gather, prioritize, update, and correct knowledge articles as needed and in a timely manner.
• Coordinate the review and approval process for new and modified documentation.
• Maintain a record of all documentation, including procedures, process flows, system guides, and other reference materials in the knowledge management system.
• Maintain the integrity of working documents and updating documentation when revising is necessary.
• Ability to develop plans to accomplish tasks and objectives; ability to accomplish work using resources efficiently; ability to follow instructions through a standard work process; ability to monitor or regulate those procedures, tasks, or activities.
• Follow all safety and security rules.
• Keep work area clean and organized.

Preferred Qualifications

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
• Establish Focus: The ability to develop and communicate goals in support of the business’ mission.
• Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.