Specialist – Rx Call Center
| Company | Inmar Intelligence |
|---|---|
| Location | Winston-Salem, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associates Degree required
- 1-3 years of related work experience working directly with clients in a call center or customer service environment required
- Proficient with Google Suite and Microsoft Office
- Proficient with Salesforce
- Knowledge of call center telephony and technology
Responsibilities
- Responsible for professionally answering a large volume of incoming client calls and responding with accurate information
- Create Salesforce cases for all calls and document thoroughly updates and resolutions
- Identify client needs, clarify information, research every issue and provide solutions or alternatives
- De-escalate any calls from dissatisfied clients
- Assist in guiding clients through our web applications and assist in troubleshooting when needed
- Create access for our web applications
- Identify and escalate priority issues to management
- Route callers to the appropriate resource
- Performs other duties as assigned
- Complies with all policies and standards
Preferred Qualifications
- Problem Solving
- Effective Execution
- Establish Focus
- Analytical and Critical Thinking
- Collaboration
- Communication