Specialist – Sprint
| Company | DoorDash |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- At least 6+ months of experience at DoorDash
- Minimum of 1 year of teammate experience supporting Consumer, Dasher, and/or Merchant customers
- Consistently achieve a QA score of 90% or better
- Strong and clear written and verbal communication
- Experience with de-escalating customers
- Ability to operate at the lowest level of detail
- Proactive critical thinking / problem-solving skills
- Thrive in a fast-paced, constantly changing work environment (including hours and days of operation)
Responsibilities
- Help support different projects primarily focused on enhancing the Customer, Dasher, and Merchant experience
- Engage in new experiments and pilot initiatives for Customers, Merchants, and Dashers
- Participate in frequent upskill training to learn new pilot workflows
- Work cross-functionally with the S&O team partners to be the voice of the customer
- Participate in testing new processes and programs to help increase customer retention
- Make decisions using training and provided workflows, resolve problems, and escalate edge cases to leadership
Preferred Qualifications
-
No preferred qualifications provided.
Benefits
-
No information provided on Benefits.