Spécialiste bilingue de l’accueil/Bilingual Intake Specialist
| Company | McKesson |
|---|---|
| Location | Montreal, QC, Canada, Mississauga, ON, Canada |
| Salary | $45000 – $75000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Fluency in written and spoken English/French is required.
- Good interpersonal and teamwork skills.
- Superior organizational and communication skills.
- Good troubleshooting skills & detail orientation.
- Highly results driven & demonstrated ability to establish priorities.
- Ability to work independently and as a team member.
- Self-regulation of time management and the ability to multi-task and adhere to deadlines.
- Strong commitment to continual learning with great flexibility.
Responsibilities
- Processing new intake referrals in our Scheduling application system within 1 business day
- Triage and Assign patient details to Therapeutic Scheduling Team and respective partners (Pharmacy, Programs etc.)
- Input and Process Renewals and all other Intake service requests
- Process all other valued services (E.g. TDMs, TBQ, vaccines etc.)
- Responsible for informing Scheduling Team of Injection Training patients transitioning to Self-Injection
- Processing of incoming medical order changes (frequency, dose changes, reload or STAT)
- Process and update patient files and program documents in Scheduling application for data accuracy
- Escalate pending follow ups greater than 2 business days to Team Lead/ Supervisor Cross trained to assist with Automated reminders processing as required
- Processing and submission of Post appointment outcomes Post visit report (PVRs) /Adverse Event (AEs) within 1 business day to respective Programs or Physicians as required and update scheduling system and documents to patient file
- Validation of records for completeness and data accuracy against molecule cheat sheet for PVR and AE instructions prior to submission
- Responsible for following up with Nurse Managers on missing post visit reports (PVRs) or Adverse Events (AE)
- Processing of incomplete appointment status (e.g. No Show) to be sent to respective Program, Pharmacy and Scheduling team for follow up with patient
- Creation of Private Pay referral requests
- Cross trained to assist as needed with any other tasks for Intake team to ensure a continuum of service
- Completing all other administrative tasks for the Intake Coordination Team and PCC coverage as required
- Assist regional scheduling pod with coordination of next appointment as required
- Ensure an understanding of the divisions KPI and each medical therapy SLA
- Represent McKesson Infusion Services as Intake SME in meetings, workshops, and other business functions.
Preferred Qualifications
-
No preferred qualifications provided.