Specialty Sales Team Leader

Specialty Sales Team Leader

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train and coach team member expectations to deliver on our GUEST service model culture.
• Understand sales goals, plan daily/weekly workload at the direction of your ETL, and execute the same to deliver on department and store sales goals and guest engagement.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• With ETL guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate about A&A, Home, Seasonal, Beauty Electronics and Baby who stay current on brands, trends and promotions in each department.
• Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase.
• With ETL guidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained.
• Support team’s execution of revisions, sales plans, planograms, and Visual Merchandising Guide (VMG) for defined categories.
• Encourage guests to shop with confidence in specialty departments by creating inspiring visual moments and by ensuring product is organized, signed correctly and merchandised to support seasonal trends.
• Support your ETL in leading assigned business units backroom process, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions set by your ETL.
• Ensure fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility.
• Support your ETL in establishing clear goals and expectations and hold team members accountable to expectations.
• Provide service and a shopping experience that meets the needs of the guests in all areas including clearance.
• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
• Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others. If applicable, as a key carrier, follow all safe and secure training and processes.
• Address store needs (emergency, regulatory visits, etc.).
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Preferred Qualifications

• Previous retail experience preferred, but not required