Specialty Sales Team Leader

Specialty Sales Team Leader

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train and coach team member expectations to deliver on our GUEST service model culture.
• Plan daily/weekly workload at the direction of your direct leader, and execute the same to deliver on department and store sales goals and guest engagement.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase.
• With direct leader guidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained.
• Support team’s execution of changes and updates to merchandise sets, and visual presentations for defined categories.
• Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends.
• Support your direct leader in leading assigned department area backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests.
• Participate in team hiring and onboarding processes.
• Lead your team in prioritizing the guest experience by ensuring the fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility.
• Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations.
• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the in-store security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we’re happy they chose to shop at Target.
• All other duties based on business needs.

Preferred Qualifications

• Previous retail experience preferred, but not required
• Enjoy interacting and helping others – including guests that shop our store and fellow team members you work with.
• Thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).