Sports & Igaming Marketing Executive - Aria

Sports & Igaming Marketing Executive – Aria

Must be 21 years of age or older
Bachelor’s Degree preferred
Must be able to work various shifts, including weekends and all holidays
Three (3) years of previous experience in a similar resort setting, Casino Marketing Industry preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Able to travel domestically or internationally to meet existing customer base

Develop and maintain strong relationships with high-value sports bettors, mobile gaming VIPs, and cross-channel players to ensure ongoing engagement and loyalty
Serve as a primary point of contact for BetMGM hosts and players, ensuring a seamless experience between mobile and land-based gaming platforms
Proactively identify and resolve any friction points customers may encounter when transitioning between BetMGM and casino properties, enhancing their overall experience
Utilize MGM Resorts and BetMGM CRM tools to drive cross-channel business, guiding casino players to mobile gaming and vice versa, while encouraging engagement with MGM Resorts properties
Provide training and ongoing support to property host teams on mobile gaming, sports betting, and BetMGM platforms to enhance cross-functional collaboration and service delivery
Analyze real-time data and reporting to identify high-value players, personalize interactions, and optimize strategies for customer retention and satisfaction
Collaborate closely with retail sportsbook teams to meet new high-value customers, address BetMGM-related questions or challenges, and deliver exceptional, exclusive experiences to VIP sports bettors
Ensure strict adherence to all MGM Resorts and BetMGM policies, gaming regulations, and responsible gaming initiatives

Bachelor’s Degree preferred
Three (3) years of previous experience in a similar resort setting, Casino Marketing Industry preferred