Sr. Associate – Commercial Payments Optimization Consultant

Sr. Associate – Commercial Payments Optimization Consultant

Requirements

• Bachelor’s degree in business, marketing or related field required (MBA preferred).
• 7-10 years experience in business in a breadth of functional roles to provide consultative value to the bank.
• Strong knowledge and experience in successfully launching and scaling innovative strategic initiatives.
• Strong strategic thinking and problem-solving skills, with the ability to translate insights into actionable Field Enablement programs.
• Demonstrated success in innovative thinking to advance field performance and drive revenue.
• Excellent team-building capabilities, fostering a culture of engagement, collaboration and excellence.
• Advanced knowledge of business operations and processes to understand potential impacts.
• Highly collaborative and demonstrated ability to work with people of diverse backgrounds and abilities across multiple functions.
• A strong leadership profile with excellent leadership and interpersonal skills.
• Superior communication skills with the ability to articulate complex ideas, challenges and designs to influence various audiences.
• Proven sound business judgment and ability to think through complex business issues.
• Adept at thriving in a fast-paced environment with the ability to lead, prioritize and execute on multiple, simultaneous priorities and initiatives.

Responsibilities

• Foster a culture of continuous learning and development by supporting all aspects of learning, coaching and incentive strategies for Commercial Payments business lines including strategic Treasury Services, Global Banking and Commercial Card.
• Collaborate with senior leaders and stakeholders to promote understanding and alignment of go-to-market strategies, including product roadmaps, enhancements, target markets, and sales use cases.
• Serve as a talent coach helping to develop knowledge, proficiency and confidence to consult with customers and propose solutions.
• Set strategic framework and best practices for sales approach, including sales playbooks, presentation templates, technical demonstrations, and competitive intelligence.
• Support strategy for customer experience and in-market customer events that position FNBO employees as strategic partners and industry thought leaders.
• Develop strategies to build employee expertise to be viewed as a trusted advisor (internally and externally).
• Partner across the enterprise to champion continuous process improvement initiatives.
• Ensure consistency in sales tools and technology, by establishing best practices for usage and partnering with leaders to set expectations and hold teams accountable for usage.
• Provide dashboards, pipelines and leaderboards to promote a high-performance culture.
• Support strategy development and annual planning for individual line of business with senior leaders to ensure alignment of business goals.
• Partner with Commercial Payments leaders to define and track Key Performance Indicators (KPIs) aligned to business objectives and clearly demonstrate return on investment and impact to the business through a data-driven approach.
• Lead Commercial Payments rationalization exercises and build a clear business plan and operating model.

Preferred Qualifications

• Strong relationship building skills
• Methodical thinker with the ability to reimagine and transform the internal and external customer experience.
• Ability to pivot as business and strategy needs evolve.
• Excellent organizational skills, meticulous attention to detail with the ability to multi-task, prioritize competing demands, be versatile and action oriented.
• Ability to synthesize substantial amounts of information to tell a relevant story.
• Confident presenting to senior leaders, understanding that the work produced will have high visibility and impact within the bank and customer experience.
• Highly responsive with a strong business acumen.
• Change agent and innovator; a passion for evolving existing programs and processes to the next level.
• A passion for the customer and employee experience.
• Collaborative style to work with multiple stakeholders.
• Confident and effective problem solver.
• Strong leadership, presentation, and communication skills to influence diverse stakeholders across the enterprise.
• Proactive thought leadership and consultative nature.
• Customer-focused thinker with strong analysis, design, and implementation experience.