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Sr AV Engineer
| Company | General Dynamics |
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| Location | Springfield, VA, USA |
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| Salary | $107913 – $145999 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Audiovisual Technology
- Collaboration Tools
- Troubleshooting
- 5 + years of related experience
- US Citizenship Required
- BS and 5+ years of experience and/or equivalent combination of years of experience/education
- Experience supporting telephony, video, network and/or other collaboration devices
- Experience providing customer service and end user support
- Hands on experience troubleshooting and resolving A/V issues
- Strong written and verbal communication skills
Responsibilities
- Use and operation, movement, and storage of all AV equipment
- Providing customer support in the use and troubleshooting of all audio-visual equipment
- Daily conference room checks: verify all equipment is online, functioning and charged
- Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
- Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
- Log all transactions with customers in ServiceNow
- Troubleshoot and resolve AV issues
Preferred Qualifications
- Minimum of four years’ experience with AV technologies
- Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber
