Sr. Business Analyst – Servicenow
| Company | Tanium |
|---|---|
| Location | Oakland, CA, USA, Durham, NC, USA, Reston, VA, USA, Bellevue, WA, USA, Addison, TX, USA |
| Salary | $95000 – $280000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree (or equivalent) in Computer Science, Information Systems, Business Administration, or related field.
- 5+ years of experience as a ServiceNow Business Analyst, or similar role, in a large and complex IT environment.
- Strong knowledge of ServiceNow modules, such as ITSM, ITOM, ITBM, etc.
- Proficient in ServiceNow configuration, customization, workflows, reporting, and integrations. Scripting is a strong plus.
- Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
- Strong analytical, problem-solving, and critical thinking skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
Responsibilities
- Engage with business stakeholders and IT leaders to elicit, analyze, and document business requirements for ServiceNow solutions.
- Translate business requirements into functional and technical specifications, user stories, and acceptance criteria.
- Design, configure, test, and implement ServiceNow solutions using best practices and standards.
- Perform quality assurance and user acceptance testing of ServiceNow solutions.
- Provide ongoing support and enhancements for ServiceNow solutions, including troubleshooting, resolving issues, and applying patches and upgrades.
- Collaborate with ServiceNow developers, administrators, and technical architects to ensure alignment and integration of ServiceNow solutions across the IT landscape.
- Train and coach end-users and other stakeholders on how to use and optimize ServiceNow solutions.
- Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation.
Preferred Qualifications
- Certified ServiceNow System Administrator (CSA), Certified ServiceNow Implementation Specialist, or Certified ServiceNow Application Developer (CAD) preferred.
- ITIL Certification preferred.
- Experience in Agile methodology and tools, such as Scrum, Jira, etc.