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Sr. Business Systems Analyst
| Company | First American |
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| Location | Orange, CA, USA |
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| Salary | $72125 – $96125 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of experience in a Business Systems Analyst or adjacent role.
- Demonstrated ability to work closely with the Sales Ops, Vendors, Domain Product Owners, and other cross-functional teams.
- Direct experience with Agile process (working with team on backlog refinement, work item creation, sprint structuring and planning), end-to-end process understanding from customer request to release/delivery.
- Experience in detailing user stories and bugs.
- Hands-on experience in working with API’s.
- Excellent organizational and project management skills.
- Ability to organize large amounts of information and glean insights, define problems, and identify root causes.
- Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements.
Responsibilities
- Identify and translate business system requirements and related business/application solutions over a complete business process.
- Conduct in-depth research, interpret highly technical documents, draw valid conclusions, and provide appropriate recommendations to solve business problems.
- Perform GAP analysis to identify gaps between current and desired states of business processes and systems.
- Create user stories to capture requirements from stakeholders and translate them into actionable tasks for development teams.
- Document business processes, training procedures, standard operating procedures, project status, etc.
- Be a strategic partner and liaison between the user community and the technical applications development staff (may include offshore staff).
- Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly.
- Drive process improvement and optimization initiatives across teams and the organization.
- Participate in Agile ceremonies like backlog grooming, sprint planning, and coordinate the full software delivery lifecycle.
- Collaborating with the Residential Data Operations team to manage and optimize our internal customer database, ensuring seamless integration with our new Salesforce instance.
- Supporting our internal data team in enhancing the Residential Customer Database with lender, attorney, and residential real estate data.
- Facilitating system alignment with the sales team’s new Uniform Sales Process, including essential data integration workflows.
- Proactively engaging with sales, marketing, other internal data groups, and internal/external vendors to address gaps in data readiness and system functionality.
- Driving continuous improvement in system design and implementation, aligned with the Q4 2025 launch milestones for the Uniform Sales Process MVP.
- Documenting and maintaining business processes, user requirements, and technical specifications to ensure clarity and accountability.
Preferred Qualifications
No preferred qualifications provided.
