Sr. Client Success Manager

Company	Moonbug
Location	Los Angeles, CA, USA
Salary	$85000 – $100000
Type	Full-Time
Degrees
Experience Level	Senior

Requirements

5 years of account management, project management, customer success experience
3+ years experience within the media industry: media agency, publisher or creative agency background
2+ years of management experience
Strong project management skills with the ability to manage short-term and long-term deliverables
Highly organized and detail-oriented with the ability to manage large, complex projects as well as juggle multiple projects at one time
Solutions oriented with strong problem solving skills
Effective communicator with excellent verbal and written communication skills
Ability to adapt communication style to be most effective for all stakeholders
High organizational savvy and emotional intelligence
Thrives in a team environment and enjoys working on a team
Excited by a fast paced environment

Responsibilities

Run the day-to-day operation of a client success management team, overseeing multiple clients and projects
Oversee partner relationships to drive value and efficiencies
Helping to drive customer strategy and product innovation
Organize and lead meetings with internal and external stakeholders to present project activities and performance
Evaluate systems and processes for efficiencies leveraging technology and resources
Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service
Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction
Partake in brainstorming sessions to generate creative ideas for client pitches
Collecting and analyzing campaign data and consumer trends data
Demonstrate compelling data storytelling through high data literacy, strong data visualization and impactful communication for client reports ensuring they are delivered in a timely manner
Lead client meetings, ensuring efficiency and effectiveness by managing and aligning expectations, identifying gaps, confirming next steps and maintaining timely completion of agenda
Utilize critical thinking when dealing with ambiguity or contradiction to make decisions and maintain task progress
Collaborate with internal stakeholder teams: brand partnerships, media & ad ops, data, creative, production, social, marketing & finance
Become a subject matter expert for all Moonbug IP

Preferred Qualifications

No preferred qualifications provided.